I turn production noise into signal. AI drives clarity.
Senior SRE at LPL Financial. I combine production-incident expertise with
AI-fluent ways of working — building practical AI tools for observability,
incident analysis, and decision support.
Quantifies advisor and investor experience degradation during major incidents.
Observability Metrics Framework
Used in monthly CIO-level platform stability reviews.
NLP Incident Analysis
Recurring root-cause theme detection across major-incident records.
Agentic AI Strategy & Onboarding Playbook
Adopted across the SRE team for responsible AI-assisted ways of working.
◆What I Do
Reliability Engineering
Designing observability frameworks and post-incident programs that hold up at enterprise scale.
Incident Analysis
Turning messy production signals into clear root-cause narratives — manual rigor with AI acceleration.
AI & Automation
Building practical AI tools (Claude Code, Anthropic API) that replace toil and surface decisions.
Communication & Leadership
Translating multi-domain technical failures into business narratives senior leadership can act on.
◆Experience
Sep 2025 – Present
Senior Systems Engineer, SRE Insights
LPL Financial
· Built observability metrics framework now used in monthly CIO-level platform stability reviews
· Built AI-assisted Performance Impact Analyzer (Claude Code, Python, Dynatrace) — replaced 10+ hours/week of manual analysis
· Applied NLP analysis across major-incident records to surface recurring root-cause themes
· Delivered a six-week Apdex deep-dive across 100+ advisor offices
· Authored agentic AI tool strategy and onboarding playbook adopted across the team
Observability Dashboards Python Automation
Sep 2022 – Sep 2025
Senior Systems Engineer, Problem Management
LPL Financial
· Directed 320 major problem investigations including 70 Critical/High Priority incidents
· Led LPL response coordination during the global CrowdStrike outage (Jul 2024)
· Spearheaded "Guardians of the Uptime" — secured EPMO funding based on demonstrated business impact
· Modernized Problem Management Confluence knowledge base; standardized Five-Why cause maps
· ProductTech Monthly Value Award (Sep 2024) — "Seek, Embrace, and Apply Feedback"
Incident Management RCA Service Improvement Cross-functional Coordination
Earlier: Tech Intern, Infrastructure Change Management at LPL (2020) · IT End User Services Intern at TriNet (2019)
◆Education & Certifications
B.S. Computer Science
Clemson University Honors College
May 2021
Cum Laude · Upsilon Pi Epsilon · General Honors
Certifications
AWS Cloud Practitioner (2021, renewed 2024) ITIL®4 Foundation (2022) ITIL®4 Practitioner: Problem Management (2024) Lean Six Sigma Yellow Belt (2023) McKinsey Academy Business Leadership (2025) Agile Foundations (2021)
◆Skills
AI & Automation
Claude Code Cursor GitHub Copilot Anthropic API Prompt Engineering Agentic Tool Design NLP-based Incident Analysis
Reliability & Operations
Site Reliability Engineering Incident Management Major Problem Management Root Cause Analysis Five-Why Cause Mapping ITIL®4
Change & Enablement
Change Management Cross-functional Coordination Knowledge Base Modernization Mentorship Executive Communications
